If you have an account with us, you can request a return quickly by logging in and clicking Request a return directly from your Order History page.
Your Order Number is a four digit number, found in the subject line of the order confirmation email you received immediately after checkout. Please omit any letters or dashes from your Order Number when submitting a returns request.
You have 10 days from placing your order to request a return for a full refund to your credit card. If you would like to do an exchange or receive a store credit, you have 15 days from your order date.
Anything purchased using a discount code during a flash sale is considered a Final Sale. The same goes for any discounted items in the Sale section of our website. Lastly, there are several categories of items that you just wouldn't want resold after somebody else has taken them home. Those categories are beauty products, intimates, bras, camisoles, slips, tights & socks.
We want you to have enough time to try on your new goodies and make sure you love them. If something caused a delay in your order shipping, we are happy to extend your return window.
First, double check that you've entered the correct 4 digit Order Number from your order confirmation email. Please omit any letters or dashes.
Second, double check that you've entered the same email address that you used at checkout when placing your order.
There are a couple reasons you may have received the message "Unable to process this return". You're most likely either outside of the return window, or are trying to return a Final Sale item. Sometimes technology doesn't work right though, so send us an email at firstname.lastname@example.org if you think you received this message in error.
There are a number of different ways of contacting us, so reach out in whatever way is most convenient for you.
Call or Text us at 980-240-6911
Email us at email@example.com
Live Chat with us on the website, using the "Need Help" box on the right hand side of the screen
Yes! Reach out as often as you like both pre and post purchase for help with styling, fit, sizing etc. That's what we're here for!
The majority of orders will be packaged and shipped out within 1-2 business days of your order. Express Shipping orders receive priority treatment.
We understand you might've ordered an item as a gift, or for an event or special occasion, so we do our best to ship as quickly as possible.
This does happen on occasion, and 95% of the time the package was accidentally delivered to a neighbor. If you check with the neighbors and they haven't seen your package, please contact us and we will assist you with tracing your package through USPS or UPS.