UPS ground shipping may be experiencing delays at this time that are out of our control. If you need your order by an urgent date, you can upgrade to express shipping or email us at [email protected]
Domestic Shipping Information
Standard orders placed before 2pm EST are processed Monday - Friday within 24 - 48 hours of when the order was placed. Please keep in mind that it can take 2-7 business days to receive your order from the date it was shipped; not the date the order was placed. Express orders placed before 2pm EST will ship the same day, otherwise they will ship the following business day if placed after 2pm EST. Orders placed after 2pm EST on Friday will ship on Monday. You will receive a shipping notification email that will notify you that your order has shipped. If you spend $50 (before tax) you will receive free standard domestic shipping. Orders under $50 are subject to an $8 shipping fee. Both free and paid standard shipping options are shipped via UPS ground. We do not refund outgoing shipping.
US Domestic Transit Times
Our packages ship from Charlotte, North Carolina. In the table and map below are the estimated transit times split up by Zones, Zone 1 represents the closest location in relation to our warehouse while Zone 5 is the farthest. Note that on rare occasions packages can arrive outside the estimated transit windows.
All international orders are shipped via the customer’s chosen carrier at checkout. Please keep in mind that it can take 2-7 business days to receive your order from the date it was shipped. All international orders are eligible for store credit only upon return.
Please be aware that duties and taxes may be imposed as your package goes through customs. We have no control over this process, and you may be asked to pay a customs or brokerage fee in order to accept your package. We are not responsible for paying those taxes, and in the event you refuse delivery, we will deduct any return shipping fees and surcharges from your refund*
We offer multiple international shipping options to virtually every country. International shipping are calculated through the carrier (USPS, UPS, DHL etc) and presented at checkout.
International Duties & Taxes
International orders are shipped duties and taxes unpaid. Customs and import duties, fees, and taxes are the customer’s responsibility.
We accept Visa, MasterCard, Discover, American Express credit card payments. We also accept PayPal and Afterpay. We do not accept personal checks, money orders or direct bank transfers.